Grimes Optical Equipment, LLC was founded in 1989. In the beginning we were primarily a service company offering finishing equipment repairs for local customers. Over the years we have added many optical products and services and have grown into one of the most respected independent distributors in the USA with customers in all 50 states.
At Grimes Optical Equipment we make it our mission to provide the very best values in finishing equipment, ophthalmic instrumentation, and related tools and supplies. With over 50 years combined experience in dispensing and finishing operations we can help you find the best solutions for all your lens processing, dispensing and examination needs. We strive to provide top quality equipment, services, and supplies all at great prices. If you feel we are meeting these goals, please tell your professional associates, if not please tell us!
Grimes Optical Equipment is proud to be recognized by the state of Texas as a licensed dealer of reconditioned medical equipment. Texas License # 0042327
We want you to be completely satisfied with everything that you purchase from Grimes Optical Equipment Co. We are proud to offer a 30-day money back guarantee on almost every item we sell. If you are not happy with your purchase, just give us a call, and we will make it right. Certain restrictions may apply. If you're having trouble with our products, we encourage you to contact us. We take pride in the products we sell, and we want you to be happy with them. If you have questions, please ask -- we're always happy to help!
We value your business, and respect your right to privacy. Our web site is a safe environment for anyone who visits or purchases from us. We use the information you provide about yourself when placing an order only to complete that order, to send you our periodic sales promotions either via email or snail mail, and to use it internally for informational purposes. We do not share this information with outside parties except to the extent necessary to complete your order. In no other way do we share your information with anyone else, for any reason.
All major credit cards are accepted.
New accounts will be shipped prepaid unless other arrangements are approved in advance. Open accounts may be established through normal trade references. Please call to request an application for an open account. Our regular terms are Net due within 30 days. Invoices over 30 days will be charged a 1-½% per month service fee (.50 min.) Please pay from you invoice, statements are only sent to accounts with an outstanding balance. Any account over 60 days will be placed on hold until outstanding balance is paid in full.
All orders shipped to any address within Texas must pay sales tax, currently at 8.25%, unless we have a signed resale certificate or use exemption certificate on file. The state of Texas offers a special exemption for all equipment that is used for manufacturing purposes. Please call for details. Tax is automatically charged by the shopping cart system on Texas orders but will be removed if we have your signed certificate on file.
UPS or FedEx shipping charges will be applied to all invoices. All shipments are F.O.B. from the point of origin. Please specify shipping instructions when ordering, otherwise we will select the shipping method that we believe to be best. Acceptance of the shipment as delivered is our acknowledgment that the shipment was received in good condition. Any claims for inaccuracy or shortage must be made within 3 days of receipt or we will consider the order correct and complete. Should shortage occur, please notify us immediately. In case of damage, do not sign for the shipment unless the driver notes the nature and extent of the damages on the freight bill. Then notify the delivering carrier and file a claim for damages immediately. Please keep all shipping cartons and all packing materials for carrier inspection. We cannot file claims for damage to shipments directly with the carrier. Please call us if you need assistance in filing a claim.
Return Policy: Prior return authorization is required on all merchandise returns. No return will be accepted without an (RMA) authorization number. Shipping charges are non-refundable unless we ship in error or the product is defective. Special order items may not be accepted for return. We must receive all returns within 30 days of invoice date. It is the customers responsibility to properly package the return to avoid damage and fully insure the contents at full value. Shipping charges back to our offices are the responsibility of the customer. We reserve the right to send any refund via a check drawn in U.S. dollars. Grimes Optical Equipment may, at its discretion, charge a restocking fee for non-defective returned merchandise.